Right of Withdrawal / Withdrawal Policy

Electronic Withdrawal: Exercise your right of withdrawal online here

To exercise your statutory right of withdrawal, you may use our electronic withdrawal process.

§ 16 Consumer Right of Withdrawal

• 16.1 As a consumer, you have the statutory right to withdraw from your order within the applicable withdrawal period. The following information explains the conditions and procedure for exercising this right.

§ 16.1.1 Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you may use the electronic withdrawal process provided on our website at https://1001organic.fr/pages/widerruf . Alternatively, you may notify us of your decision to withdraw from this contract by means of a clear statement (for example by email or post).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the returned goods or until you have supplied evidence that you have sent back the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Alternatively, you may notify us of your withdrawal by email or post:

1001 Organic GmbH

Kilchbergstrasse 15

CH-8038 Zurich

Email: info@1001organic.ch

§ 16.1.2 Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal does not apply in particular to:

• contracts for the supply of goods that are liable to deteriorate rapidly or whose expiration date would be quickly exceeded;
• contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery.